Brilliant example of customer care
Absolutely brilliant! I ordered two items as Christmas presents for my young grandchildren and they arrived very quickly. Sadly, one was faulty but when I... Read Morecontacted the company (by phone, enabling me to speak to a real person without jumping through hoops) a replacement was immediately promised and arrived the following morning - with no hassle or cost on my part. To cap it all, batteries had been installed and the item had been tested to ensure no further disappointment. A great real example of customer care in these days when many suppliers only pay it lip service.