Deliveries & Returns

Deliveries

We only send parcels within the UK, we do not send abroad.

Monday to Friday, orders placed before 4pm are sent out the same day. All weekend orders are sent out on Mondays.

Royal Mail Tracked is £2.99 - Delivery is 3 to 4 days

Royal Mail Tracked 24 is £4.99 - Delivery is 1 to 2 days

DPD Delivery is £8.99. Orders must be placed before 2pm please. This service ensures your order will arrive on the designated day shown at Checkout,.

Delay Shipping is £4.99 - sent Royal Mail Tracked 24 - Select your shipping date and order well before the Big Day

Returns

We offer a 30 day policy to return an item for any reason, provided it is unopened and in the original packaging.

Your item must be returned within 30 days of purchase please. We cannot accept any item returned after 30 days. (Note: the legal requirement for online purchases is 14 days, we have extended this)

Please include your name, telephone number and email so we know who sent it. We ask you to cover the cost of postage.  Our address is:

Wicked Uncle, 15 Chiswick Avenue, Mildenhall, Suffolk IP28 7AY

This policy is offered in addition to your legal rights.

Faulty or Damaged? If there is a fault with any of our products or our service, just let us know and we will sort it out. Please email us at cs@wickeduncle.co.uk

Delivery Problems

For any delivery problem, please let us know immediately on cs@wickeduncle.co.uk. Please do not wait to contact us, if you think delivery is late.

For Royal Mail Tracked 24, deliveries usually within 2 days. For Royal Mail Tracked, delivery is usually within 4 days

The Track & Trace service means the postman has to scan the parcel when it is delivered.  We send a Track your Delivery email with every order so you can track your parcel.

You must inform us within 7 days of purchase please, so we can investigate within Royal Mail's required time scale.

Excellent delivery time

Superb delivery of order - so quick. Well done!

Recent Customer 13 Jun 2025

Interesting priducts

Fast efficient delivery

Recent Customer 13 Jun 2025

Good choice and gift wrapped

Good choice and the gift wrapping is great

Roy Poultney 13 Jun 2025

Great fo last-minute gifts

Great service. It is so helpful to have gifts delivered at very short notice. I soon found a perfect present, had it gift-wrapped and sent withina day or two. I have used the site twice now, and will be sure to visit again.

Recent Customer 13 Jun 2025

Birthday present for son

Good service fair prices and fast delivery

Recent Customer 12 Jun 2025

Reliable company with interesting toys

Delivered the day after ordering. Brilliant

Recent Customer 12 Jun 2025

Excellent as always

Kate Jarvis 12 Jun 2025

Well pleased.

As usual delivered on time and appears to be well received by the recipient, my grandson.

Ron Fellows-Turnbull 12 Jun 2025

Grandson's Birthday

It was very good. It arrived before time. It was beautifully wrapped. It has become my grandson's most used present!

Peter Wells 12 Jun 2025

Brilliant find

Fast efficient delivery and its exactly what I ordered

Sandra Turner 12 Jun 2025

Excellent range of products and always delivered on time

Recent Customer 11 Jun 2025

Would recommend

Fast delivery and items were excellent

Recent Customer 11 Jun 2025

Excellent

Excellent range of gifts at good prices. Delivered on date requested and always well received. A life saver!

Recent Customer 11 Jun 2025

Great ideas at a reasonable price

Great ideas at a reasonable price!

Recent Customer 11 Jun 2025

Excellent from start to finish.

Recent Customer 11 Jun 2025

Great

Great service. Fab products at a good price.

Recent Customer 11 Jun 2025

Great value

I have had quite a few things from wicked uncle. Never had any problems at all,the goods are great and the service is excellent

jean richardson 11 Jun 2025

Reliable

Good products, delivered on time.

Recent Customer 11 Jun 2025

good service

helpful reminders of birthdays. useful gifts onoffer

Recent Customer 11 Jun 2025

Good

Goods as advertised, well priced, fast delivery. I would happily use again.

Kevin Fuller 10 Jun 2025

Always received excellent service

I've been a customer of Wicked Uncle for quite a few years and have always received excellent service.

Recent Customer 9 Jun 2025

Just what I need!

They always deliver very promptly; I've never had any issues with them. I have a 16-year-old nephew with special needs, and I find Wicked Uncle perfectfor his presents; they have a wide and imaginative range of toys, and it's always easy to find something that will work well for him. They'll even gift wrap it, for a small fee, so I can have it sent direct to my nephew.

Makepeace McEvoy 9 Jun 2025

Completely satisfied

Efficient and quick service. Well packed goods. Hopefully he’ll like hiscpresent

Recent Customer 9 Jun 2025

Good old Wicked Uncle

Easy ordering, quick delivery .

Recent Customer 9 Jun 2025

Great for last minute gifts

Excellent service - quick delivery

Recent Customer 9 Jun 2025

Beautiful mobile

Speedy delivery. Item given as gift and recipients thrilled with mobile Lovely

Recent Customer 8 Jun 2025

Reliable company

I asked for the parcel to be wrapped and the delivery to be delayed for my grand daughter’s birthday. It was beautifully wrapped with a sticker with ourgreeting on and arrived on the day I requested. Excellent!

Recent Customer 8 Jun 2025

Solar powered model set

Delivered within the time frame and kept informed. I struggled to find reviews on the product that I purchased, the reviews were more about the deliveryand choice of items available. I was pleased with the solar powered model set for my 7 year old grandson , however it is very intricate and fiddly to assemble and needs special tools. It works well, but my grandson wasn't able to help very much with the assembly, as too difficult for him ( 7 1/2 years old and used to building following instructions. The quality is very good.

Julia Grigg 8 Jun 2025

Wicked Uncle comes up with the goods for the second time.

Couldn't fault the service, in all honesty. A good range of products at a good range of prices. Lotsto interest all ages, ease of payment and prompt delivery. It's my second time using Wicked Uncle and it's been very satisfactory both times.

Recent Customer 8 Jun 2025

Wicked product and service

Service was “Wicked”

Alan Woodhead 8 Jun 2025