Deliveries & Returns

Deliveries

We only send parcels within the UK. 

The cost of Standard Delivery in the UK is £2.95 irrespective of size and weight. Orders placed before 4pm are dispatched the same day and normally take 2-3 days for delivery by Royal Mail.

We do not ship on Saturdays or Sundays or UK Bank Holidays, so anything ordered after 4pm Friday will be dispatched on Monday.

The cost of Express Delivery in the UK Mainland is £6.95 also irrespective of size and weight. Orders must be placed before 4pm please. Sent by the very reliable DPD. This service ensures your order will arrive the next working day after we dispatch.

We do not ship on Saturdays or Sundays, so anything ordered after 4pm Friday will be dispatched on Monday for delivery on Tuesday.

Express service is not available to certain further parts of the UK (Highlands, Islands, Northern Ireland) as delivery there will always take a little longer.

Saturday delivery with Signature. The Royal Mail now offer a guaranteed Saturday delivery which costs £9.95. This option is available to choose on our website from Thursday 4pm to Friday 4pm. This does however require someone to be in to sign for it as the Royal Mail will not leave it in a safe place.

BFPO Addresses.  BFPO shipping costs the same as within the UK. The Royal Mail have now allocated postcodes to all BFPO addresses. If you don't know the right postcode, you can download a list here.

Delivery to more than one address. This has to be done by placing separate orders please. Each order can only go to a single delivery address. We used to do it, but had a lot of user errors. So we made it simple. But we can keep all your details so placing two separate orders is really fast.

Returns

If you want to return something for any reason, provided it is unused and in it's original packaging, we will replace or refund it.  Needs to be returned within 30 days of purchase please.  Just wrap it up and take it to the Post Office.  Please include your name, telephone number and email so we know who sent it. We ask you to cover the cost of postage.  Our address is:

Wicked Uncle, 53 Chiswick Avenue, Mildenhall, Suffolk IP28 7AY

This policy is offered in addition to your legal rights.

Or you could give it to the next deserving small person who has a birthday coming up...

Problems

If you have any problem or query with our products or delivery, let us know and we will sort it out. Our Customer Service team is on cs@wickeduncle.com or 020 7099 3649. 

For any delivery problem, please let us know within 7 days - deliveries usually take 2-3 working days.  We use the Royal Mail Track & Trace service which means the postman has to scan the parcel when it is delivered.  We sent a Track your Delivery email with every order so you can track your parcel.

Need Help With Your Order?

020 7099 3649 The Wicked Uncle Elves
Q. What do hippy horses eat?

A. Hay, man.