Deliveries & Returns

Deliveries

We only send parcels within the UK. (Excluding Channel Islands)

Royal Mail Tracked 24 is £3.95

Orders placed before 4pm are sent out the same day and are usually delivered next day

We do not ship on Saturdays or Sundays, so any weekend order, placed after 4pm on Friday, will be be sent out on Monday.

DPD Delivery is £8.95. Orders must be placed before 2pm please. This service ensures your order will arrive on the specific day shown at Checkout, which is Next Day for orders before 2pm.

DPD next day service is not available to certain further parts of the UK (Highlands, Channel Islands, Northern Ireland) as delivery there will always take a little longer.

Returns

We offer a 30 day policy to return an item for any reason, provided it is unopened and in the original packaging.

Your item must be returned within 30 days of purchase please. We cannot accept any item returned after 30 days. (Note: the legal requirement for online purchases is 14 days, we have extended this)

CHRISTMAS RETURN PERIOD...we have extended the Returns Period to 10th January for any item purchased after October 1st.  After 10th January, we revert to the 30 day Return Period

Please include your name, telephone number and email so we know who sent it. We ask you to cover the cost of postage.  Our address is:

Wicked Uncle, 15 Chiswick Avenue, Mildenhall, Suffolk IP28 7AY

This policy is offered in addition to your legal rights.

Faulty or Damaged? If there is a fault with any of our products or our service, just let us know and we will sort it out. Please email us at cs@wickeduncle.co.uk

Delivery Problems

For any delivery problem, please let us know immediately on cs@wickeduncle.co.uk. Please do not wait to contact us, your parcel should only take 2 working days to arrive.

For Royal Mail, deliveries usually take 1-2 working days, sent by Royal Mail Tracked 24.

The Track & Trace service means the postman has to scan the parcel when it is delivered.  We send a Track your Delivery email with every order so you can track your parcel.

You must inform us within 7 days of purchase please, so we can investigate within Royal Mail's required time scale.

Great service

SUPER QUICK DELIVERY. THANK YOU.

Recent Customer 18 Mar 2024
Marion Pancheri 18 Mar 2024

Very satisfied with the website.

Efficient helpful and easy. Good selection of appropriate gifts for a 6 year old. A big selection to chose from

Celia 18 Mar 2024
Recent Customer 18 Mar 2024

Looking for something a bit different?

Excellent service, quick delivery!

Recent Customer 18 Mar 2024

Great company to deal with

Great choice of products, really good prices. Edasy to order from the website and superfast delivery.

Mrs. J.A. Burke 18 Mar 2024

12yr old pressie

Brilliant - thank you.

Recent Customer 18 Mar 2024

Well recommend

Excellent service my parcel was wrapped delivered on time saved a lot of heart ache my great grandson was delighted with his present.

Mrs Margaret J Hunt 18 Mar 2024

First class all round

As ever, Wicked Uncle delivers as promised. Wonderful gifts and efficient, reliable service. I have always been more than satisfied with my purchases and have happily recommended you to others.

Carol Smith 18 Mar 2024

appreciation of a good book

easy to order, very good choices, educational but fun way of learning. my grandson is very impressed with all the fun facts he's discovering.

Recent Customer 18 Mar 2024

No

No comment

Recent Customer 18 Mar 2024

Excellent service

Good quality and value item delivered speedily.

Hazel Hillier 17 Mar 2024

Gift purchase

Speedy ordering process and delivery. Very impressed.

Recent Customer 17 Mar 2024

Great site

Great easy to navigate website. Quick delivery too. Gifts by age makes my life easier when buying for nieces and nephews

Andrew 17 Mar 2024

Amazing service

Such a great service. Live in Australia and have a friends kid in London and this is such an easy service.

Adam Garfield 17 Mar 2024

One stop gift shop for all

very easy to order with an excellent choice, suiting all ages and interests.Prompt . efficient delivery too

Recent Customer 16 Mar 2024

MAGIC GUITAR FROM WICKED UNCLE - REVIEW

Really good web page. Product exactly as described. Delivery prompt.

Recent Customer 16 Mar 2024

Brilliant

Fabulous in every wsy, thanks!

Recent Customer 16 Mar 2024

Would recommend 100%!

Very quick delivery. Items were well packaged. Will definitely use again in the future

Karen Williams 16 Mar 2024

Good service

Order received in good time - kept updated and products really fun!

Recent Customer 16 Mar 2024
Recent Customer 16 Mar 2024

Great range of gifts and speedy delivery.

Clyde Young 15 Mar 2024

Happy customer

The website was clear and easy to use. The items I bought were very nice and my granddaughter loved them. The parcel arrived in very good time.

Recent Customer 15 Mar 2024

Excele

Arrived quickly, quality of goods excellent

Recent Customer 15 Mar 2024

Reliable

Arrived on time. Orginal gift which was very much enjoyed.

Recent Customer 15 Mar 2024

Birthday present

Really good rec next day from order will use again for presents in future nicely wrapped up very pleased ??

Brian Taylor 15 Mar 2024
Recent Customer 15 Mar 2024

Brilliant

Perfect, as usual. However, having been buying from you for such a long time over the years, it is now becoming more difficult to choose something new. It would begreat if you could find a few more “new” items to add to your list.

Recent Customer 15 Mar 2024

PP - Perfect Present!

Excellent service you never let me down. Beautifully wrapped great present and a lovely birthday card too. All delivered well on time.

Recent Customer 15 Mar 2024

as above

good search facility, great ideas

Recent Customer 15 Mar 2024