Frequently Asked Questions

No. You only receive an Order Confirmation by email, with all the details. We do not put any paperwork in the box, because most of our presents go straight to the child which saves you doing all the work - that is what Wicked Uncle is all about. As well as being the best place to buy Brilliant Children's Presents.

Yes, just choose this option at Checkout. We will send your order out on the date you choose, sent by Royal Mail Tracked 24 - please allow 1-2 days for delivery..

Yes. We have a fabulous choice of different gift wrap for our presents, which costs £3.00 for the first gift and £2.50 for all other gifts in the same order. You can select this option during Checkout and also add a handwritten card for £2.95. It looks as good as if you have done it yourself. Or better.

No, we only deliver within the UK and do not send parcels abroad.

Due to customs restrctions, we cannot deliver to the Channel Islands.

For any order for the United States, we have a separate website for Wicked Uncle USA, www.wickeduncle.com

Orders for our presents placed before 4pm Monday to Friday are dispatched the same day and Royal Mail delivery normally takes 2-3 days.

We send you a 'Track your Delivery' email by 12 noon the day after the parcel is sent

We use the Royal Mail Track & Trace service which means the postman has to scan the parcel when it is delivered.  Since Royal Mail often leave parcels with neighbours or in your 'Safe Place', please check if this has happened.

For any delivery problem, please let us know as soon as possible on cs@wickeduncle.co.uk. You must inform us within 7 days of purchase so we can investigate with Royal Mail.

In addition to your legal rights, we allow you to return goods if you don't want them for any reason within 30 days of purchase.  Must be returned unopened and in the original packaging please. We ask you to cover the cost of postage for returning an unwanted present. 

If there is a problem or fault with any of our products or our service, let us know and we will sort it out. Please email us at cs@wickeduncle.co.uk.

You don't have to fill out forms or get a returns number. Please include your name, telephone number and email so we know who sent it. It is useful to get proof of postage. Our address is:

Wicked Uncle, Chiswick Avenue, Mildenhall, Suffolk IP28 7AY

We ask you to cover the cost of postage for returning an unwanted present.

Any problems or queries, email us at cs@wickeduncle.co.uk

No, each order can only go to a single delivery address. We used to do it, but it was over-complicated and prone to error. So we made it simple. But we can keep all your details so placing two separate orders is really fast.

You can select the Free Gift Message option during Checkout. Or select a Greetings Card to buy during Checkout. Our cards are hand written with your message so it makes the present nicer and more personal.

Plus every parcel always includes a special Wicked Uncle Thank You postcard with your name and address already on it.  So gratitude comes included!

Because we put a huge amount of effort into choosing our presents and finding toys, games and unusual gifts which children like and which they - and we - think are fun.  We go to lots of toy and gift shows, we talk to toy inventors, we look out for the next trend and of course we ask kids what toys girls and boys really like. With over 50,000 positive reviews, trust us, we know!

If you buy something from the 6 year old boys' toys section, we assume the birthday is imminent. We then send you a reminder at about the same time next year to buy a present for a 7 year old boy. We also put clever age-related present suggestions into the email so it is dead easy. And you can enter all the birthdays you can think of in the Reminders in My Account.

So people can find what they are looking for faster.  We separate age and gender to make it easier for our customers to select a present 

Most presents are in both genders, but our age categories are sorted by Popularity as standard (other options are available) and this is very different for Boys & Girls.  The order of Popularity is determined solely by our customers' purchases.

So a popular choice in Boys may well be less popular in the same age for Girls - they are displayed but just further down the page.

If you would rather see all the presents in an age category, just select "All" and then choose the age.

We use the information for the purpose of fulfilling your orders and reminding you about birthdays.  We also send emails out on a regular basis with details of new and interesting stuff and reminding you about important events eg Xmas.

Yes, we are delighted to do so. We will happily take back and dispose of any electrical or electronic item sold by us. All you have to do is post the item to us at your expense together with your original Order Confirmation number or other identifying information.

We will also dispose of old items on a like for like basis. ie If you buy a new battery powered monkey from us, you can dispose of your old battery powered monkey by posting it to us at your expense within 28 days of your purchase. We will then ensure the old monkey is disposed of in accordance with WEEE regulations.

We would advise you that there may well be more convenient local schemes operated by your local council for the safe disposal of such electronic and electrical items.

Remember, if an item has the crossed out wheelie bin on the product or packaging then you have a duty to dispose of it safely so that it does not end up in landfill thereby avoiding hazards to human health and our environment. Don't put it in with your normal household waste, either return it to us or dispose of it safely elsewhere via your local council. We ourselves operate on a business park and all our waste is safely taken care of as part of our rental agreement.

From 1 January 2021, parcels posted to/from BFPO customers located in EU/UK will require either a Royal Mail Customs Notification 22 (CN22), Customs Notification 23 (CN23) or Parcelforce Customs Pack (CP72) and Electronic Customs Data (ECD).

New customs declaration procedures (CN22/CN23/CP72/ECD) will need to be completed by the seller/sender for products destined for overseas BFPO locations. Ordering/sending customers should have the opportunity to either pay VAT/clearance charges (if applicable) up front or opt for these charges to be paid by the recipient under local country arrangements. Additionally, from March 2021, there will be a requirement to supply ICS2 EU customs pre-arrival data which will be linked to your parcel and new mail VAT processes are scheduled for introduction in July.

Cute gifts with prompt delivery

An easy website to use and prompt postage too. A great advantage having wrapping when sending to curious children when a parcel arrives! Great choice of cute presents too.

Recent Customer 19 Jun 2025

Very happy with purchase will be buying again .

The toy is well made & well decorated & well packed with quick service. My granddaughter loves it .

Recent Customer 19 Jun 2025

Why I love Wicked Uncle

I have five grandchildren, ranging from 9 to 15, and I love Wicked Uncle. I love the huge variety of items, that they recommend toysand games for each age group and that I can find things I don't see anywhere else. The service is excellent, and quick.

Recent Customer 19 Jun 2025

Gift delivered as expected and recipient delighted

Paula Wilks 18 Jun 2025

Great service...

The item I ordered arrived very quickly and in good condition.

Recent Customer 18 Jun 2025

The Go To Place for children’s gifts

Can’t fault the service. Great choice of products, ordering is simple, delivery is excellent. What more can you want ??

Martine Aldridge 17 Jun 2025

Try it - it's good.

There's always a brilliant selection and the service is fast and good.

Margaret Phillips 17 Jun 2025

My granddaughter absolutely loves all she received

Delivery was so quick, products are FAB

Liz Hunter 17 Jun 2025

Good item, good value for the money

Easy web site to navigate. Good communication and delivery as stated. The item was good value and well made for use by excited little people.

Ian Jones 17 Jun 2025

Excellent

Excellent description of products. Offered more than I realised. Will use again. Delivery on time and was exactly what I ordered.

Diane Grieves 17 Jun 2025

gift...bought for a niece...delighted with it!

so easy to order\navigate site

Recent Customer 17 Jun 2025

Wicked service!

Excellent products, wrapping and delivery

Ruth Lang 17 Jun 2025

Assembly water gun

Gift arrived promptly and was well received by 11 year old. Good combination of model making and water.

Recent Customer 17 Jun 2025

Satisfied Customer

Excellent product and efficient service

Recent Customer 17 Jun 2025

A good company to deal with

Zzzopa bouncing ball looks fun - it was a gift so not seen it in action. lt arrived on time and well packaged.

Recent Customer 16 Jun 2025

The goods are good quality the package is great and quick

Joan Sedgwick 16 Jun 2025

My grandson always loves gifts from your site

My grandson always loves gifts from your site and they always arrive promptly. It's as simple as that. Thank you.

Recent Customer 16 Jun 2025

Great website

Lots of ideas for a 3 year old, reasonably priced. Easy to order, arrived promptly

Shelagh Dunford 16 Jun 2025

I was able to find a good selection of presents and they arrived as planned but most of all they were really liked by Seren aged 8

Alan Broad 16 Jun 2025

Perfect

Quick service and a perfect birthday gift

Recent Customer 15 Jun 2025

Luberly stuff

Love your products and enjoy the fact that they are such good quality Thank you

Recent Customer 15 Jun 2025

Brilliant

Brilliant, very pleased! Recipient lived her presents.

Recent Customer 15 Jun 2025

Reliable delvery

Linda Keetley 15 Jun 2025

Excellent service

As usual the service from Wicked Uncle has been excellent. The items ordered were for a gift and arrived promptly and in good condition. Always look at theWicked Uncle site first to get ideas of presents for children.

Recent Customer 15 Jun 2025

Great service and ideas!

Great innovation in the recommended games for a feisty three year old ??

Recent Customer 14 Jun 2025

Very happy with products and service

Lovely easy Web site and payment/delivery service. Innovative products which are fun.

Recent Customer 14 Jun 2025

Excellent delivery time

Superb delivery of order - so quick. Well done!

Recent Customer 13 Jun 2025

Interesting priducts

Fast efficient delivery

Recent Customer 13 Jun 2025

Good choice and gift wrapped

Good choice and the gift wrapping is great

Roy Poultney 13 Jun 2025

Great fo last-minute gifts

Great service. It is so helpful to have gifts delivered at very short notice. I soon found a perfect present, had it gift-wrapped and sent withina day or two. I have used the site twice now, and will be sure to visit again.

Recent Customer 13 Jun 2025