Frequently Asked Questions

No. You only receive an Order Confirmation by email, with all the details. We do not put any paperwork in the box, because most of our presents go straight to the child which saves you doing all the work - that is what Wicked Uncle is all about. As well as being the best place to buy Brilliant Children's Presents.

Yes we can. Place your order as normal and then email us at Specify when you would like the parcel to be sent. We will then confirm this with you.

Yes. We have a fabulous choice of different gift wrap for our presents, which costs £3.00 for the first gift and £2.00 for all other gifts in the same order. You can select this option during Checkout and also add a handwritten card for £2.95. It looks as good as if you have done it yourself. Or better.

No, we only deliver within the UK and do not send parcels abroad.

Due to customs restrctions, we cannot deliver to the Channel Islands.

For any order for the United States, we have a separate website for Wicked Uncle USA,

Orders for our presents placed before 4pm Monday to Friday are dispatched the same day and Royal Mail delivery normally takes 2-3 days.

We send you a 'Track your Delivery' email by 12 noon the day after the parcel is sent

We use the Royal Mail Track & Trace service which means the postman has to scan the parcel when it is delivered.  Since Royal Mail often leave parcels with neighbours or in your 'Safe Place', please check if this has happened.

For any delivery problem, please let us know as soon as possible on You must inform us within 7 days of purchase so we can investigate with Royal Mail.

In addition to your legal rights, we allow you to return goods if you don't want them for any reason within 30 days of purchase.  Must be returned unopened and in the original packaging please. We ask you to cover the cost of postage for returning an unwanted present. 

If there is a problem or fault with any of our products or our service, let us know and we will sort it out. Please email us at

You don't have to fill out forms or get a returns number. Please include your name, telephone number and email so we know who sent it. It is useful to get proof of postage. Our address is:

Wicked Uncle, Chiswick Avenue, Mildenhall, Suffolk IP28 7AY

We ask you to cover the cost of postage for returning an unwanted present.

Any problems or queries, email us at

No, each order can only go to a single delivery address. We used to do it, but it was over-complicated and prone to error. So we made it simple. But we can keep all your details so placing two separate orders is really fast.

You can select the Free Gift Message option during Checkout. Or select a Greetings Card to buy during Checkout. Our cards are hand written with your message so it makes the present nicer and more personal.

Plus every parcel always includes a special Wicked Uncle Thank You postcard with your name and address already on it.  So gratitude comes included!

Because we put a huge amount of effort into choosing our presents and finding toys, games and unusual gifts which children like and which they - and we - think are fun.  We go to lots of toy and gift shows, we talk to toy inventors, we look out for the next trend and of course we ask kids what toys girls and boys really like. With over 50,000 positive reviews, trust us, we know!

If you buy something from the 6 year old boys' toys section, we assume the birthday is imminent. We then send you a reminder at about the same time next year to buy a present for a 7 year old boy. We also put clever age-related present suggestions into the email so it is dead easy. And you can enter all the birthdays you can think of in the Reminders in My Account.

Click here to go to Wicked Uncle USA

So people can find what they are looking for faster.  We separate age and gender to make it easier for our customers to select a present 

Most presents are in both genders, but our age categories are sorted by Popularity as standard (other options are available) and this is very different for Boys & Girls.  The order of Popularity is determined solely by our customers' purchases.

So a popular choice in Boys may well be less popular in the same age for Girls - they are displayed but just further down the page.

If you would rather see all the presents in an age category, just select "All" and then choose the age.

We use the information for the purpose of fulfilling your orders and reminding you about birthdays.  We also send emails out on a regular basis with details of new and interesting stuff and reminding you about important events eg Xmas.

Yes, we are delighted to do so. We will happily take back and dispose of any electrical or electronic item sold by us. All you have to do is post the item to us at your expense together with your original Order Confirmation number or other identifying information.

We will also dispose of old items on a like for like basis. ie If you buy a new battery powered monkey from us, you can dispose of your old battery powered monkey by posting it to us at your expense within 28 days of your purchase. We will then ensure the old monkey is disposed of in accordance with WEEE regulations.

We would advise you that there may well be more convenient local schemes operated by your local council for the safe disposal of such electronic and electrical items.

Remember, if an item has the crossed out wheelie bin on the product or packaging then you have a duty to dispose of it safely so that it does not end up in landfill thereby avoiding hazards to human health and our environment. Don't put it in with your normal household waste, either return it to us or dispose of it safely elsewhere via your local council. We ourselves operate on a business park and all our waste is safely taken care of as part of our rental agreement.

From 1 January 2021, parcels posted to/from BFPO customers located in EU/UK will require either a Royal Mail Customs Notification 22 (CN22), Customs Notification 23 (CN23) or Parcelforce Customs Pack (CP72) and Electronic Customs Data (ECD).

New customs declaration procedures (CN22/CN23/CP72/ECD) will need to be completed by the seller/sender for products destined for overseas BFPO locations. Ordering/sending customers should have the opportunity to either pay VAT/clearance charges (if applicable) up front or opt for these charges to be paid by the recipient under local country arrangements. Additionally, from March 2021, there will be a requirement to supply ICS2 EU customs pre-arrival data which will be linked to your parcel and new mail VAT processes are scheduled for introduction in July.

Easy website and fast delivery

Recent Customer 8 Dec 2023

Good company to deal with

Good selection of ideas, speedy delivery and well wrapped

Robert Williams 8 Dec 2023

Very good website for ordering. Fast delivery

Fran Mellor 8 Dec 2023

Service good

Mavis Little 8 Dec 2023

Excellent Service

Great products, and excellent service. Thank you.

Malcolm Jeffery 8 Dec 2023

Quick and no fuss

Recent Customer 8 Dec 2023

Easy to use website. Delivery arrived as ordered and on time.

Helen Robinson 8 Dec 2023

Christmas gift and I’m sure she’ll love it.

Excellent service, easy website to use and my order was dispatched immediately.

Joanne Reay 8 Dec 2023

Item was delivered in super time.Would use again.

Recent Customer 8 Dec 2023

Great toys for all ages. Good prices.

Paul Shearin 8 Dec 2023

Delivered quickly

Sue Hall 8 Dec 2023

Great site, lots of cool things for the kids on there. Fast and friendly service with speedy delivery. Thank you!

Recent Customer 8 Dec 2023

Good, Quick & Easy

Good website. Easy ordering. Quick delivery.

Joe Wheeler 8 Dec 2023

Excellent choice of presents for little ones in the family and a very quick, efficient delivery service. Thank you!

Miss F H Walsh 8 Dec 2023

Gift came immediately, I was very pleased with the service received.

Recent Customer 8 Dec 2023

Great gifts

Great choice of gifts. Arrived quickly.


Great unusual gifts but postage a little expensive

jackie clowes 8 Dec 2023

Reliable , helpful and pleasant

I had a query regarding the item I was buying and it was dealt with efficiently , pleasantly and speedily . Delivery was also very quick . Thank you .

Recent Customer 8 Dec 2023

Speedy delivery and they have a range of unique gifts.

Recent Customer 8 Dec 2023

Outstanding Service from a company you can trust.

Speedy delivery. Good packaging. Excellent products. Very good value.

Halyna Dalton 8 Dec 2023

Fantastic range of toys and super quick delivery. Really impressed.

Vicky Kane 8 Dec 2023

Brilliant service

First time using this site very easy to use, always kept informed about delivery. Gift for Christmas for Grandson he's goig to love it

Kim Casper 8 Dec 2023


Fantastic service and great quality products

Recent Customer 8 Dec 2023

Great. Would recommend 100%

Would definitely recommend. Lots of great toys and different and interesting things I haven’t found on other websites. A range for all ages and prices

Freya cripps 8 Dec 2023

Very happy with my purchase

Everything went well, including prompt delivery. Well packaged as well.

Recent Customer 7 Dec 2023

Delivered promptly and in good condition.

David Lowe 7 Dec 2023


Always happy with my orders from this company, well made items too.

Frances Farmer 7 Dec 2023

Easy to order. Fast delivery

margaret Abbas 7 Dec 2023

Well worth a look

Website is easy to use and delivery is speedy. Great selection of interesting toys

Kathleen Ferguson 7 Dec 2023

Impressed so far.

So quick I couldn't believe it.. Unfortunately a present so final review will have to follow. At present 5 stars. I

Michael Taylor 7 Dec 2023