Frequently Asked Questions

Do you gift wrap ?

Girl with teddy & boxesYes. We have a fabulous choice of different gift wrap for our presents, which costs £2.95 for the first gift and £1.50 for all other gifts in the same order. You can select this option during the checkout process and also add a handwritten card for £1.95. It looks as good as if you have done it yourself. Or better.

Should I add a birthday card with my present ?

Even if you buy a really cool present, or particularly brilliant toy, they still want a card - unreasonable but true. Our cards are hand written so it makes the present nicer and more personal.

How will the child know who this present came from ?

You can include a card with your own message that we hand write.  Plus every parcel always includes a special Wicked Uncle Thank You postcard with your name and address already on it.  So gratitude comes included!

Where's my parcel?

Orders for our presents placed before 4pm Monday-Friday are dispatched the same day and Standard Delivery normally takes 2-3 days.  Please note we do not ship on Saturdays or Sundays, or Bank Holidays, so anything ordered after 4pm Friday will be dispatched on Monday. 

We send you an email when the parcel is sent, with a link so you can track the delivery yourself via Royal Mail's website.  For Express delivery, our courier DPD will specify a 1 hour delivery time letting you know by email & text.

For any delivery problem, please let us know within 7 days.  We use the Royal Mail Track & Trace service which means the postman has to scan the parcel when it is delivered.  Since Royal Mail sometimes leave parcels with neighbours in in a Safe Place, please check if this has happened.  We have also known forgetful partners to take in parcels and hide them.

What is your Returns Policy ?

In addition to your legal rights, we allow you to return goods if you simply change your mind.  Must be returned unused within 30 days of purchase please. We ask you to cover the cost of postage for returning an unwanted present.  If there is a problem with any of our products or our service, let us know and we will sort it out.

How do I return something?

You don't have to fill out forms or get a returns number. Please include your name, telephone number and email so we know who sent it. It is useful to get proof of postage. Our address is:

Wicked Uncle

Lanwades Business Park
Kennett
NEWMARKET
CB8 7PN 

We ask you to cover the cost of postage for returning an unwanted present.

Any problems or queries, email us at cs@wickeduncle.com

Do you put an invoice in the parcel you send out ?

No. You only receive an Order Confirmation by email, with all the details. We do not put any paperwork in the box, because most of our presents go straight to the child which saves you doing all the work - that is what Wicked Uncle is all about. As well as being the best place to buy Brilliant Children's Presents.

Can you deliver parcels to more than one address ?

No, each order can only go to a single delivery address. We used to do it, but it was over-complicated and prone to error. So we made it simple. But we can keep all your details so placing two separate orders is really fast.

How do I know this child will like the present?

Because we put a huge amount of effort into choosing our presents and finding toys, games and unusual gifts which children like and which they - and we - think are fun.  We go to toy shows, we talk to lots of toy inventors, we ask them and we even ask parents what toys girls and boys really like. Trust us, we know.  And if he or she already has our brillliantly chosen present, tell us and we will change it.  How cool is that?

Our Birthday Reminder Service - how does it work ?

If you buy something from the 6 year old boys' toys section, we assume the birthday is imminent. We then send you a reminder at about the same time next year to buy a present for a 7 year old boy. We also put clever age-related present suggestions into the email so it is dead easy. And you can enter all the birthdays you can think of in the Reminders in My Account.

Do you ship toys to Europe or abroad ?

No, we only send parcels within the UK.  We have tried shipping abroad but have experienced a variety of problems, thereby letting down our customers and not offering a good enough service.

How do I send toys and presents to BFPO ?

BFPO shipping costs the same as within the UK. The Royal Mail have now allocated postcodes to all BFPO addresses. If you don't know the right postcode, you can download a list here.

Why do you have Boy and Girl categories ?

So people can find what they are looking for faster.  We separate age and gender to make it easier for our customers to select a present  Many presents are in both genders, but our age categories are sorted by popularity and this is very different for Boys & Girls.  The order of popularity is determined solely by our customers' purchases.

We certainly don't insist that girls only get girly things and 'suitable' girls'  toys.  If people do not want to buy the popular items, because they are 'too pink', then there is is still an excellent choice of presents available - they are just further down the page.  If something is in one gender section, but not in another, it is almost certainly because we have tried it and it didn't sell, it just wasn't a popular choice.

If you would rather see all the presents in an age category, just select "All" and then choose the age.

How do you use the information you collect ?

We use the information for the purpose of fulfilling your orders and reminding you about birthdays.  We also send emails out on a regular basis with details of new and interesting stuff and reminding you about important events eg Xmas.

Do you comply with the duty to recycle and safely dispose of electrical items sold by Wicked Uncle in accordance with WEEE Statutory Instrument 2013 No.3113?

Yes, we are delighted to do so. We will happily take back and dispose of any electrical or electronic item sold by us. All you have to do is post the item to us at your expense together with your original Order Confirmation number or other identifying information.

We will also dispose of old items on a like for like basis. ie If you buy a new battery powered monkey from us, you can dispose of your old battery powered monkey by posting it to us at your expense within 28 days of your purchase. We will then ensure the old monkey is disposed of in accordance with WEEE regulations.

We would advise you that there may well be more convenient local schemes operated by your local council for the safe disposal of such electronic and electrical items.

Remember, if an item has the crossed out wheelie bin on the product or packaging then you have a duty to dispose of it safely so that it does not end up in landfill thereby avoiding hazards to human health and our environment. Don't put it in with your normal household waste, either return it to us or dispose of it safely elsewhere via your local council. We ourselves operate on a business park and all our waste is safely taken care of as part of our rental agreement.

Need Help With Your Order?

020 7099 3649 The Wicked Uncle Elves
Q. What do hippy horses eat?

A. Hay, man.