Frequently Asked Questions

Do you ship toys to Europe or abroad?

No, we only deliver within the UK and do not send parcels abroad.  We do this to maintain our high standards of reliability, with quick delivery and excellent customer service. 

For any order for the United States, we have a separate website for Wicked Uncle USA, www.wickeduncle.com

Do you gift wrap ?

Yes. We have a fabulous choice of different gift wrap for our presents, which costs £3.50 for the first gift and £1.75 for all other gifts in the same order. You can select this option during Checkout and also add a handwritten card for £2.50. It looks as good as if you have done it yourself. Or better.

How will the child know who this present came from ?

You can select the Free Gift Message option during Checkout. Or select a Greetings Card to buy during Checkout. Our cards are hand written with your message so it makes the present nicer and more personal.

Plus every parcel always includes a special Wicked Uncle Thank You postcard with your name and address already on it.  So gratitude comes included!

Can you delay sending the parcel until a specified date?

Yes we can. Place your order as normal and then email us at cs@wickeduncle.co.uk. Specify when you would like the parcel to be sent. We will then confirm this with you.

Do you put an invoice in the parcel you send out ?

No. You only receive an Order Confirmation by email, with all the details. We do not put any paperwork in the box, because most of our presents go straight to the child which saves you doing all the work - that is what Wicked Uncle is all about. As well as being the best place to buy Brilliant Children's Presents.

Where's my parcel?

Orders for our presents placed before 4pm Monday to Friday are dispatched the same day and Royal Mail delivery normally takes 2-3 days.  Please note we do not ship on Saturdays or Sundays, or Bank Holidays, so anything ordered after 4pm Friday will be dispatched on Monday. 

We send you a 'Track your Delivery' email the morning after the parcel is sent, with a link so you can follow the parcels' progress yourself.  For DPD delivery, DPD will also specify a 1 hour delivery time by email & text.

We use the Royal Mail Track & Trace service which means the postman has to scan the parcel when it is delivered.  Since Royal Mail often leave parcels with neighbours or in your 'Safe Place', please check if this has happened.  We have also known forgetful partners to take in parcels and hide them.

For any delivery problem, please let us know on cs@wickeduncle.co.uk.

What is your Returns Policy ?

In addition to your legal rights, we allow you to return goods if you don't want them for any reason within 30 days of purchase.  Must be returned unused and in the original packaging please. We ask you to cover the cost of postage for returning an unwanted present. 

If there is a problem or fault with any of our products or our service, let us know and we will sort it out. Please email us at cs@wickeduncle.co.uk.

How do I return something?

You don't have to fill out forms or get a returns number. Please include your name, telephone number and email so we know who sent it. It is useful to get proof of postage. Our address is:

Wicked Uncle, 53 Chiswick Avenue, Mildenhall, Suffolk IP28 7AY

We ask you to cover the cost of postage for returning an unwanted present.

Any problems or queries, email us at cs@wickeduncle.co.uk

Can you deliver parcels to more than one address ?

No, each order can only go to a single delivery address. We used to do it, but it was over-complicated and prone to error. So we made it simple. But we can keep all your details so placing two separate orders is really fast.

How do I know this child will like the present?

Because we put a huge amount of effort into choosing our presents and finding toys, games and unusual gifts which children like and which they - and we - think are fun.  We go to toy shows, we talk to lots of toy inventors, we ask them and we even ask parents what toys girls and boys really like. Trust us, we know.  And if he or she already has our brillliantly chosen present, tell us and we will change it.  How cool is that?

Our Birthday Reminder Service - how does it work ?

If you buy something from the 6 year old boys' toys section, we assume the birthday is imminent. We then send you a reminder at about the same time next year to buy a present for a 7 year old boy. We also put clever age-related present suggestions into the email so it is dead easy. And you can enter all the birthdays you can think of in the Reminders in My Account.

How do I send toys and presents to BFPO ?

BFPO shipping costs the same as within the UK. The Royal Mail have now allocated postcodes to all BFPO addresses. If you don't know the right postcode, you can download a list here.

How do I get to your US site ?

Click here to go to Wicked Uncle USA www.wickeduncle.com.

Why do you have Boy and Girl categories ?

So people can find what they are looking for faster.  We separate age and gender to make it easier for our customers to select a present  Many presents are in both genders, but our age categories are sorted by popularity and this is very different for Boys & Girls.  The order of popularity is determined solely by our customers' purchases.

We certainly don't insist that girls only get girly things and 'suitable' girls'  toys.  If people do not want to buy the popular items, because they are 'too pink', then there is is still an excellent choice of presents available - they are just further down the page.  If something is in one gender section, but not in another, it is almost certainly because we have tried it and it didn't sell, it just wasn't a popular choice.

If you would rather see all the presents in an age category, just select "All" and then choose the age.

How do you use the information you collect ?

We use the information for the purpose of fulfilling your orders and reminding you about birthdays.  We also send emails out on a regular basis with details of new and interesting stuff and reminding you about important events eg Xmas.

Do you comply with the duty to recycle and safely dispose of electrical items sold by Wicked Uncle in accordance with WEEE Statutory Instrument 2013 No.3113?

Yes, we are delighted to do so. We will happily take back and dispose of any electrical or electronic item sold by us. All you have to do is post the item to us at your expense together with your original Order Confirmation number or other identifying information.

We will also dispose of old items on a like for like basis. ie If you buy a new battery powered monkey from us, you can dispose of your old battery powered monkey by posting it to us at your expense within 28 days of your purchase. We will then ensure the old monkey is disposed of in accordance with WEEE regulations.

We would advise you that there may well be more convenient local schemes operated by your local council for the safe disposal of such electronic and electrical items.

Remember, if an item has the crossed out wheelie bin on the product or packaging then you have a duty to dispose of it safely so that it does not end up in landfill thereby avoiding hazards to human health and our environment. Don't put it in with your normal household waste, either return it to us or dispose of it safely elsewhere via your local council. We ourselves operate on a business park and all our waste is safely taken care of as part of our rental agreement.