Privacy Policy

Introduction

Welcome to Wicked Uncle’s Privacy Policy.

Wicked Uncle respects your privacy and is committed to protecting your personal data. This privacy policy (together with our terms and conditions) explains how we look after your personal data when you visit our website (regardless of where you visit it from) or use our services. It also tells you about your privacy rights and how the law protects you.

1 Who We Are

1.1 Wicked Uncle is the trading name of Business Launch Limited (company number 04574497). For the purpose of the Data Protection Act 2018 (“Act”) and the General Data Protection Regulation (EU) 2016/679 (“GDPR”), the data controller is Business Launch Limited with the registered address of 3 Morleys Place, Sawston, Cambridge, Cambridgeshire, CB2 4TG (“Wicked Uncle”).

1.2 Your data is stored and used by Wicked Uncle. You can contact us on 020 7099 3649 between 9am and 4pm Monday – Friday. You can also email us at cs@wickeduncle.co.uk. Our website is www.wickeduncle.co.uk.

2 The Type of Personal Data We Collect

2.1 When you use our website or place an order with Wicked Uncle, we may collect the following:

  • 2.1.1 Your name and surname;
  • 2.1.2 Your email address and contact number;
  • 2.1.3 Your correspondence address;
  • 2.1.4 IP address;
  • 2.1.5 Your payment details; and
  • 2.1.6 Any other personal data which you supply us when making an order or otherwise using our services.

2.2 We also collect data about you via cookies. A cookie is a small piece of data which will be stored on your computer or other device used to access our website. We use cookies to keep products stored in your basket if you want to buy them at a later time and to ensure that the website is functioning correctly. You can set your browser to refuse all or some browser cookies, but if you disable or refuse all cookies some parts of our website may become inaccessible or not function properly.

3 How We Get the Personal Data and Why We Have It

3.1 Most of the personal data we process is provided to us directly by you to allow us to fulfil orders you have placed, to contact you about your orders and, should you agree we may do so, to keep you informed of any future products we believe you may be interested in and to provide our birthday reminder service. If you are a Wicked Uncle Club member, your data may be used to provide membership benefits.

3.2 We will only use your personal data where the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • 3.2.1 Where we need to perform the contract we are about to enter into or have entered into with you (i.e. when you purchase something via our website);
  • 3.2.2 Where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests; and
  • 3.2.3 Where we need to comply with a legal or regulatory obligation.

3.3 Generally, we rely on consent as a legal basis for processing your personal data only in relation to sending marketing or reminder communications to you via email. You are able to withdraw your consent at any time by contacting us at cs@wickeduncle.co.uk.

4 How We Store Your Personal Data

4.1 Your personal data is stored securely and we have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements.

4.2 The appropriate retention period for personal data is determined on a risk-sensitive basis.

5 Your Data Protection Rights

5.1 Under data protection law, you have the right to object to the processing of your personal data in certain situations and for marketing purposes at any time. You can do so by contacting us via email at cs@wickeduncle.co.uk.

5.2 You also have the right to:

  • 5.2.1 Access data held about you;
  • 5.2.2 Ask us to rectify personal information you think is inaccurate or incomplete;
  • 5.2.3 Ask us to erase your personal information in certain circumstances;
  • 5.2.4 Restrict the processing of your personal information in certain circumstances;
  • 5.2.5 Object to the processing of your personal information in certain circumstances; and
  • 5.2.6 Transfer your personal information to another entity.

6 How To Complain

6.1 If you have any concerns or questions about the use of your personal information, please do contact us at cs@wickeduncle.co.uk and we will do our best to assist you. If, however, you feel we have not satisfactorily dealt with your concern, you can complain to the Information Commissioner’s Office.

Good selection of interesting toys at a great price. Quick delivery.

Jonathan Laycock 25 Apr 2024

Fantastic customer service- above and beyond

I can’t believe the fantastic customer service from Wicked Uncle. I bought the Magic Marvin zorbi flying saucer for my nephew. He was soexcited when he saw it but there was no thread inside box. Thought we would have to return whole thing but Wicked Uncle were fantastic and sent the bobbin and thread directly to my nephew and it arrived within a couple of days. What a truly fantastic service. It was my first purchase, myself and my sister were so impressed so it definitely won’t be the last!!! Thank you so much.

Heather Jordan 25 Apr 2024

Excellent service and great product - kids loved it:)

Recent Customer 25 Apr 2024

Brilliant as always

Excellent slippers, again, hence having to re-order. Daughter will not take them off (except for school and bed!!!)

Recent Customer 25 Apr 2024

Excellent service in all level

Product was great delivery super fast!

Recent Customer 25 Apr 2024

Always great service and gift ideas.

Brilliant service. I paid for my purchase to be gift wrapped, with a message, so it could be delivered directly to my niece intime for her birthday. Great that they do this, as I always seem to leave things to the last minute! Gift arrived quickly and was well packaged. I love that they suggest gifts for different ages. I usually find something a little different too.

Recent Customer 25 Apr 2024

Use these guys! Cannot fault them

My challenge was not living in the same country as my godson. However, Wicked Uncle’s wrapping a card service meant that I could orderthe gifts, have them wrapped in a paper of my choosing accompanied by a card of my choice shipped directly to him. The order arrived as expected in perfect condition. This means an awful lot (to me as he’s only 1) and why I will continue to use them in the future. The toys themselves are unique and of great quality.

Neil Joy 25 Apr 2024

Prompt & efficient

Prompt and efficient, many thanks!

Recent Customer 24 Apr 2024

Great gift, nicely gift wrapped, delivered quickly, enjoyed by my granddaughter. Will use wicked uncle again!

Charles Moat 24 Apr 2024

would recommend this service to my friends and family

Service very professional

Recent Customer 24 Apr 2024

Good age related toys

Excellent suggestions relating to age,different to the usual toys Good delivery service too

Janice eighteen 24 Apr 2024

From ordering to delivery within 24 hours. Now that's service

Recent Customer 24 Apr 2024
Graham Box 24 Apr 2024

Changing do

Easy to order, arrived quickly and lovely product.

Stephanie Readey 24 Apr 2024

Great product reasonably priced and very efficient service

Matt Ford 24 Apr 2024

Happy Birthday to our Grandson

Excellent service parcel,Oir grandson arrived exactly as promised and our grandson in London absolutely loved his gifts. Thank you Wicked Uncle Wendy Oakley, Melbourne Australia

Wendy Oakley 23 Apr 2024
Recent Customer 23 Apr 2024

All good!

Easy to order and pay. Speedy delivery after floods receded! Granddaughter was thrilled with her spirograph and I can't wait to visit and have another go 60 years on!Thanks to the elves for writing the card too.

Recent Customer 23 Apr 2024

Value for money

Love Wicked Uncle. Bit more expensive than Amazon but guaranteed to get good value for money, prompt delivery and will wrap if need be and we love the jokes ??

Wendy Lumley 23 Apr 2024

G. Daughter loved pressies

Good range of products. Easy purchase inc wrapping. Delivered on time.

Recent Customer 23 Apr 2024
Vicky Stante 23 Apr 2024
Recent Customer 23 Apr 2024
Ingrid 23 Apr 2024
marion stern 23 Apr 2024

Brilliant service

Very quick service and toys are very imaginative and well made

Recent Customer 23 Apr 2024

Very impressed. Quick service

Pamela Birch 23 Apr 2024

as promised

Elisabeth Greene 23 Apr 2024

Great success

Very helpful to be able to have present wrapped with card and posted. Efficient tracking and gift was a great success

Recent Customer 23 Apr 2024

Great concept

Great selection, prompt service. Easy website

Emma 23 Apr 2024

Delivery mistake was made by the post office. Wicked Uncle team contacted them and the matter was sorted. Well done team!

Recent Customer 22 Apr 2024