Deliveries & Returns

Deliveries

We only send parcels within the UK, we do not send abroad.

Monday to Friday, orders placed before 4pm are sent out the same day. All weekend orders are sent out on Mondays.

Royal Mail Tracked is £2.99 - Delivery is 3 to 4 days

Royal Mail Tracked 24 is £4.99 - Delivery is 1 to 2 days

DPD Delivery is £8.99. Orders must be placed before 2pm please. This service ensures your order will arrive on the designated day shown at Checkout,.

Delay Shipping is £4.99 - sent Royal Mail Tracked 24 - Select your shipping date and order well before the Big Day

Returns

We offer a 30 day policy to return an item for any reason, provided it is unopened and in the original packaging.

Your item must be returned within 30 days of purchase please. We cannot accept any item returned after 30 days. (Note: the legal requirement for online purchases is 14 days, we have extended this)

Please include your name, telephone number and email so we know who sent it. We ask you to cover the cost of postage.  Our address is:

Wicked Uncle, 15 Chiswick Avenue, Mildenhall, Suffolk IP28 7AY

This policy is offered in addition to your legal rights.

Faulty or Damaged? If there is a fault with any of our products or our service, just let us know and we will sort it out. Please email us at cs@wickeduncle.co.uk

Delivery Problems

For any delivery problem, please let us know immediately on cs@wickeduncle.co.uk. Please do not wait to contact us, if you think delivery is late.

For Royal Mail Tracked 24, deliveries usually within 2 days. For Royal Mail Tracked, delivery is usually within 4 days

The Track & Trace service means the postman has to scan the parcel when it is delivered.  We send a Track your Delivery email with every order so you can track your parcel.

You must inform us within 7 days of purchase please, so we can investigate within Royal Mail's required time scale.

Puzzle box

Nice product. Nice packaging. Quick delivery. Satisfied.

Recent Customer 6 Jul 2025

Grandson’s birthday present

Excellent. All arrived on time. Thank you.

Recent Customer 5 Jul 2025

Great service

Well-packaged product and prompt service.

Recent Customer 5 Jul 2025

Always great choices for my grandchildren Very easy and efficient to order and delivered quickly

Recent Customer 5 Jul 2025

Great products

Great products and delivery

Recent Customer 5 Jul 2025

Good service and delivery

Recent Customer 4 Jul 2025

Skate boarding robot.

The item I bought as a present broke within 5 mins of making it. Really bad quality and a sad little boy.Our Response:

Rachel Simmonds 4 Jul 2025

Always excellent quality.

I have shopped with Wicked Uncle a few times. Products are always of excellent quality. Delivery is always quick. My latest item a Japanese puzzle box keeps the family youngand old entertained.....always someone trying to crack it. Been happy with every purchase made with Wicked Uncle.

Yvonne Catlow 4 Jul 2025

Wickedly excellent!

Excellent website, easy to search. Quick and easy ordering. Great variety of toys for all ages. Delivered on time, as promised.

Jan Wood 3 Jul 2025

great company

Great as alwaysGreat

Recent Customer 3 Jul 2025

Very speedy. Good quality products

Marit Eikevag 3 Jul 2025

Great service and quality

Great customer service - the gifts arrived quickly and were gift wrapped to perfection

Alison 3 Jul 2025

Great place to shop

It was excellent. I bought 2 separate items based on recommendations you sent me to give my grandsons.

Recent Customer 3 Jul 2025

I bought my grandson a couple of items including a giant colourful crayon but when arrived was in 2 bits so I emailed the company and within 2 days Ireceived a replacement which was the fastest I've ever received a replacement from any company. So I'd definitely rate Wicked Uncle a huge 10/10 thank you WU x

Elaine Greenshields 3 Jul 2025

Great Service

So easy to order.

Recent Customer 3 Jul 2025

Excellent service

Excellent

Jane Wilde 2 Jul 2025

Very good service

Fast delivery and products good

Recent Customer 2 Jul 2025

Gift for four year old

Received and labelled as requested, however the gift wrap was torn and had to be replaced, which made the total wrapping a bit expensive!

Recent Customer 2 Jul 2025

Excellent products and service

Fantastic service, quick delivery, beautifully packaged, loved my quirky items. Loved the postcard for the recipient to fill in and send, a really novel idea

Karen Scholes 2 Jul 2025

Surprise gift

Was advised when the order was received and the date of delivery

Recent Customer 2 Jul 2025

all good

Recent Customer 2 Jul 2025

grandma's helper!

excellent, website easy to use and products which are gifts arrived on time. easy to work out if the product is suitable for the age range and interestsof the children receiving the gifts.

Recent Customer 2 Jul 2025

Great

Great website with great variety. Easy to get around. Great delivery etc.

Catherine 1 Jul 2025

Excellent site to go to for children toys etc

Good service ,toys etc of good quality and children who I have sent gifts to have been delighted Staff always helpfulif you require help or advice

C BEESLEY 1 Jul 2025

Good Company

All good, great selection of products

Ann Osman 1 Jul 2025

Easy to navigate website

Quick and easy to order and good information about delivery . Grandson loved his present

Recent Customer 1 Jul 2025

Goldilocks

Good selection of items I hadn’t seen anywhere else and suggestions for the gift I was looking for. Good quality product at reasonable price and promptly delivered

Recent Customer 1 Jul 2025

Good Fun

Prompt delivery. Well packaged goods. Fun and educational. Will definitely use Wicked Uncle for my grandchildren again.

Marianne H 30 Jun 2025

Well organised and efficient.

Good information prior to ordering. A sensibly organised ordering site. Prompt delivery. What's not to like?

Recent Customer 30 Jun 2025

All round gift service including wrapping

Having young relatives living all over UK this service is brilliant. Not only are there great gifts for all ages but the wrapping &card service are really useful, why pay twice for postage when this fine service is available?

Christina Collett 30 Jun 2025