Deliveries & Returns

Deliveries

We only send parcels within the UK. (Excluding Channel Islands)

Royal Mail Tracked 24 is £3.95

Orders placed before 4pm are sent out the same day and are usually delivered next day

We do not ship on Saturdays or Sundays, so any weekend order, placed after 4pm on Friday, will be be sent out on Monday.

DPD Delivery is £8.95. Orders must be placed before 2pm please. This service ensures your order will arrive on the specific day shown at Checkout, which is Next Day for orders before 2pm.

DPD next day service is not available to certain further parts of the UK (Highlands, Channel Islands, Northern Ireland) as delivery there will always take a little longer.

Returns

We offer a 30 day policy to return an item for any reason, provided it is unopened and in the original packaging.

Your item must be returned within 30 days of purchase please. We cannot accept any item returned after 30 days. (Note: the legal requirement for online purchases is 14 days, we have extended this)

CHRISTMAS RETURN PERIOD...we have extended the Returns Period to 10th January for any item purchased after October 1st.  After 10th January, we revert to the 30 day Return Period

Please include your name, telephone number and email so we know who sent it. We ask you to cover the cost of postage.  Our address is:

Wicked Uncle, 15 Chiswick Avenue, Mildenhall, Suffolk IP28 7AY

This policy is offered in addition to your legal rights.

Faulty or Damaged? If there is a fault with any of our products or our service, just let us know and we will sort it out. Please email us at cs@wickeduncle.co.uk

Delivery Problems

For any delivery problem, please let us know immediately on cs@wickeduncle.co.uk. Please do not wait to contact us, your parcel should only take 2 working days to arrive.

For Royal Mail, deliveries usually take 1-2 working days, sent by Royal Mail Tracked 24.

The Track & Trace service means the postman has to scan the parcel when it is delivered.  We send a Track your Delivery email with every order so you can track your parcel.

You must inform us within 7 days of purchase please, so we can investigate within Royal Mail's required time scale.

Good selection of interesting toys at a great price. Quick delivery.

Jonathan Laycock 25 Apr 2024

Fantastic customer service- above and beyond

I can’t believe the fantastic customer service from Wicked Uncle. I bought the Magic Marvin zorbi flying saucer for my nephew. He was soexcited when he saw it but there was no thread inside box. Thought we would have to return whole thing but Wicked Uncle were fantastic and sent the bobbin and thread directly to my nephew and it arrived within a couple of days. What a truly fantastic service. It was my first purchase, myself and my sister were so impressed so it definitely won’t be the last!!! Thank you so much.

Heather Jordan 25 Apr 2024

Excellent service and great product - kids loved it:)

Recent Customer 25 Apr 2024

Brilliant as always

Excellent slippers, again, hence having to re-order. Daughter will not take them off (except for school and bed!!!)

Recent Customer 25 Apr 2024

Excellent service in all level

Product was great delivery super fast!

Recent Customer 25 Apr 2024

Always great service and gift ideas.

Brilliant service. I paid for my purchase to be gift wrapped, with a message, so it could be delivered directly to my niece intime for her birthday. Great that they do this, as I always seem to leave things to the last minute! Gift arrived quickly and was well packaged. I love that they suggest gifts for different ages. I usually find something a little different too.

Recent Customer 25 Apr 2024

Use these guys! Cannot fault them

My challenge was not living in the same country as my godson. However, Wicked Uncle’s wrapping a card service meant that I could orderthe gifts, have them wrapped in a paper of my choosing accompanied by a card of my choice shipped directly to him. The order arrived as expected in perfect condition. This means an awful lot (to me as he’s only 1) and why I will continue to use them in the future. The toys themselves are unique and of great quality.

Neil Joy 25 Apr 2024

Prompt & efficient

Prompt and efficient, many thanks!

Recent Customer 24 Apr 2024

Great gift, nicely gift wrapped, delivered quickly, enjoyed by my granddaughter. Will use wicked uncle again!

Charles Moat 24 Apr 2024

would recommend this service to my friends and family

Service very professional

Recent Customer 24 Apr 2024

Good age related toys

Excellent suggestions relating to age,different to the usual toys Good delivery service too

Janice eighteen 24 Apr 2024

From ordering to delivery within 24 hours. Now that's service

Recent Customer 24 Apr 2024
Graham Box 24 Apr 2024

Changing do

Easy to order, arrived quickly and lovely product.

Stephanie Readey 24 Apr 2024

Great product reasonably priced and very efficient service

Matt Ford 24 Apr 2024

Happy Birthday to our Grandson

Excellent service parcel,Oir grandson arrived exactly as promised and our grandson in London absolutely loved his gifts. Thank you Wicked Uncle Wendy Oakley, Melbourne Australia

Wendy Oakley 23 Apr 2024
Recent Customer 23 Apr 2024

All good!

Easy to order and pay. Speedy delivery after floods receded! Granddaughter was thrilled with her spirograph and I can't wait to visit and have another go 60 years on!Thanks to the elves for writing the card too.

Recent Customer 23 Apr 2024

Value for money

Love Wicked Uncle. Bit more expensive than Amazon but guaranteed to get good value for money, prompt delivery and will wrap if need be and we love the jokes ??

Wendy Lumley 23 Apr 2024

G. Daughter loved pressies

Good range of products. Easy purchase inc wrapping. Delivered on time.

Recent Customer 23 Apr 2024
Vicky Stante 23 Apr 2024
Recent Customer 23 Apr 2024
Ingrid 23 Apr 2024
marion stern 23 Apr 2024

Brilliant service

Very quick service and toys are very imaginative and well made

Recent Customer 23 Apr 2024

Very impressed. Quick service

Pamela Birch 23 Apr 2024

as promised

Elisabeth Greene 23 Apr 2024

Great success

Very helpful to be able to have present wrapped with card and posted. Efficient tracking and gift was a great success

Recent Customer 23 Apr 2024

Great concept

Great selection, prompt service. Easy website

Emma 23 Apr 2024

Delivery mistake was made by the post office. Wicked Uncle team contacted them and the matter was sorted. Well done team!

Recent Customer 22 Apr 2024