Frequently Asked Questions

Do you gift wrap ?

Yes, we have a great gift wrap service for our toys and over two thirds of our presents go straight to the child. You can select this option during the check out process and also add a handwritten birthday or Christmas card. It looks as good as if you have done it yourself. Or better.

Do you ship toys to Europe or abroad ?

We no longer ship toys to Europe. The Royal Mail will not accept any package over 2 kg. We have tried using couriers, but the costs are very high, there are customs issues and reliability is not guaranteed. Therefore regretfully we have suspended shipping our toys to Europe.

We do not ship our toys further afield as we have not found a reliable or cost-effective way to do so. Much as it pains us to say so, you are better off buying a nice card and enclosing cash. Unimaginative, but at least it gets there on time.

Do you put an invoice in the parcel you send out ?

No. You receive an Order Confirmation with all the details of the order of what toys you have bought by email. We do not put any details like that in the box because most of our presents go straight to the child which saves you doing all the work - that is what Wicked Uncle is all about. As well as being the best place to buy really cool toys for boys and girls.

Why should I add a birthday card with children's gifts?

Because even if you buy a really cool present, or paticulariy brilliant toy, they still want a card - unreasonable but true. Our cards are hand written so it makes the present nicer and more personal.

How will the child know who this present came from ?

You can include a birthday card with your own message that we hand write. Plus we always include a special Wicked Uncle Thank You postcard with your name on it. So gratitude comes included !

How do I know this child will like the present?

Because we put a huge amount of effort into choosing our presents and finding toys, games and books  which children like and which they - and we - think are cool. We go to toy shows, we talk to lots of toy inventors, we ask them and we even ask parents what toys girls and boys really like. Trust us, we know. I have got Wicked Uncle toys and gadgets all over my house and so do the team. And if he or she already has our brillliantly chosen present, tell us and we will change it. How cool is that ?

Is Wicked Uncle's choice of presents politically incorrect?

Not yet, but we're working on it. We don't however insist that girls only get girly things and 'suitable' girls'  toys, we have put some of the fun radio controlled stuff in with the girls. However there won't be any of that girly stuff in the boys' toys sections. (Except for the odd cooking set, but then most chefs are adequately male role models). As for the pink stuff, well we too are victims of societal expectations. Plus girls actually like pink. Weird, but there you are.

Our Birthday Reminder Service - how does it work ?

If you buy something from the 6 year old boys' toys section, we assume the birthday is imminent. We then send you a reminder at about the same time next year to buy a present for a 7 year old boy. And we send you a reminder in December to buy Xmas presents. We also put clever age-related present suggestions into the email so it is dead easy. And you can enter all the birthdays you can think of in the Reminders in My Account.

Where's my stuff ?

Orders for our toys placed by 4pm each working day, are dispatched the same day and Standard Delivery normally takes 2-3 days. Please note we do not ship on Saturdays or Sundays, so anything ordered after 4pm Friday, will be dispatched on Monday. 

Toys can be large and presents do not fit through the letter box. So if a parcel is delivered and there is nobody home, the delivery team will leave a note. Or they may have left the parcel with a neighbour. In a surprising number of cases the parcel is sitting next door. We have also known forgetful partners to take in parcels and hide them.

If you are expecting a toy parcel and it hasn't arrived, let us know. We are on cs@wickeduncle.com or 020 7099 3649.

What is your Returns Policy ?

If you don't like it, it doesn't work the way you thought it would, it is the wrong shape, size, colour or whatever - let us know. You can return our toys for free and we will replace them, exchange them or refund you. That's it.

How do I return something?

You don't have to fill out forms, get a returns number or anything else. Wrap the toy up, handwrite the Freepost address below and take it to the Post Office. It's free, so you can drop it off without queuing. Please include your name, telephone number and email so we know who sent it. It is useful to get proof of postage.

FREEPOST RSKL XARH GSTY
Wicked Uncle
Lanwades Business Park
Kennett
NEWMARKET
CB8 7PN 

You won't need stamps. Any problems, email us at cs@wickeduncle.com.